The Gawin Direct Service is a facility via our Website that permits Service Users to book a specific Service Professional for a Service. The Gawin Direct Service may offer a gratuitous quantum of compensation for certain Services where the Service rendered is not to the satisfaction of the Service User, subject to the terms and conditions below.
In the event that:
(i) a Service User has booked, ordered and paid a Service Professional for a Gawin Direct Service; and
(ii) the Service has already been performed by the Service Professional; and
(iii) the Service User is not satisfied with the performance of the Service,
the Service User is eligible for our Gawin Direct Guarantee provided that the Service User submits the Gawin Direct Guarantee Claim Form provided by Gawin.
The Gawin Direct Guarantee process differs for each Gawin Direct Service Type and is explained in the Gawin Direct Guarantee (House Cleaning 1- and 4-sessions), Gawin Direct Guarantee (Thorough Cleaning), Gawin Direct Guarantee (Aircon Cleaning) and Gawin Direct Guarantee (Aircon Installation).